At NeuArc, your satisfaction is our priority. While we put every effort into ensuring our products and service meet your expectations, we understand that cancellations or returns may occasionally be necessary. Our policy is designed to be fair to our customers while also factoring in the logistical complexity of shipping large, bulky items.

🚫 Order Cancellation

1. Before Dispatch

• If your order hasn’t been processed yet, you can self-cancel it through your account dashboard or by emailing us at support@theneuarc.com.
• If your cancellation is successful before processing, a full refund will be issued to your original payment method within 1–3 business days.

2. After Dispatch

• Once your order is processed and shipped, it becomes non-cancellable.
• If you choose to refuse delivery, a two-way logistics charge will be deducted from your refund. These charges typically range between ₹1000–₹2800, based on the package weight and location.
• Refunds in such cases will be initiated only after the return shipment is en route, and may take 4–7 working days to reflect in your account.

Note: Free shipping is applicable only on successfully completed deliveries. If an order is cancelled or rejected after dispatch, the customer bears the shipping cost.

📦 Returns & Parts Replacement

We follow a parts replacement-first policy to ensure faster and more efficient service.

2.1 Eligibility (within 10 days of delivery):

• The item delivered is incorrect
• The product arrives damaged or defective
• Accessories listed “In the Box” are missing

2.2 Damage Reporting

• Any product that arrives in damaged condition must be reported within 72 hours of delivery.
• Please include photos/videos showing the issue and send them to support@theneuarc.com.
• Reports after 72 hours may not be eligible for return or replacement.

2.3 Resolution

• If a replacement part is available, it will be shipped free of cost.
• If a part is unavailable, we will either issue a full refund or replace the entire product.

2.4 Refund Method

• Sent back to the original payment source
• Issued as a voucher or credit usable on NeuArc's website
• Offered as a replacement product

2.5 Disclaimer

• Minor variations in color, size, or finish (due to screen settings, photography lighting, or manual measurements) are not considered defects. These will not qualify for a return under warranty.

🔄 Renewed Products Policy

• We offer a specific policy for our renewed (refurbished) line of products.

🗓️ Cancellation for Renewed Products

3.1 Before Dispatch

• Same as regular orders: cancel via your account or contact us.
• Full refunds processed within 2–5 working days if cancellation is successful.

3.2 After Dispatch

• Orders cannot be cancelled after dispatch.
• Refusing delivery will result in two-way logistics charges being deducted from the refund.
• Refunds processed after the item is in return transit, typically within 4–7 working days.

Note: Free shipping only applies to successfully delivered orders. Cancellations or rejections after dispatch will incur shipping costs.

🔄 Returns for Renewed Products

4.1 Eligibility (within 48 hours of delivery):

• Wrong item was delivered.
• Product is physically damaged or defective.
• Accessories listed as included are missing

4.2 Damage Reporting

• Must be reported within 48 hours with photo/video proof.
• Late reports will not be accepted.

4.3 Resolution

• Damaged/missing parts will be replaced free of cost.
• If parts are unavailable, a fresh replacement may be offered.

4.4 Refund Type

• Refund to original payment method.
• Product exchange.
• Store credit/voucher.

4.5 Disclaimer

Refurbished products may show minor visual imperfections. These do not affect functionality and are not eligible for returns or replacements.

🧾 Need Help?

If you're unsure about a cancellation or return request, just reach out to us at:
📩support@theneuarc.com.

We’re always here to help you make the right move—comfortably.